In Letter, Senators Demand Better for Providers and Veterans than Health Net’s Failing Customer Service
Washington, D.C. - Colorado U.S. Senator Michael Bennet, along with a bipartisan group of senators, this week demanded that the Department of Veterans Affairs (VA) take action to hold Health Net-the primary contractor running the Choice Program in Colorado-accountable for its "frustrating and completely avoidable" customer service problems and late payments to community providers.
Following years of Health Net's poor performance and empty promises to improve its customer service, the senators wrote to VA Secretary David Shulkin to urge him to take immediate action to guarantee that Health Net meets its contract requirements and fulfills its responsibility to our nation's veterans.
"Our home state providers deserve better than the miserable customer service provided to them by Health Net, who appears to be devoting even less attention to the Choice Program as its expiration nears," the senators wrote. "Moving forward, we expect VA to take immediate action to address our concerns so that the provider experience is improved. And if Health Net continues to underperform, we urge VA to immediately enforce penalties, including the potential discontinuation of any payments, until Health Net starts meeting all of its contractual obligations and most importantly, its responsibilities to America's veterans."
In addition to Bennet, the following senators signed the letter: U.S. Senators Jon Tester (D-MT), Mike Crapo (R-ID), Richard Blumenthal (D-CT), Sherrod Brown (D-OH), Tammy Baldwin (D-WI), Kirsten Gillibrand (D-NY), Heidi Heitkamp (D-ND), Bill Nelson (D-FL), and Debbie Stabenow (D-MI).
A copy of the letter is available HERE.